Privacy Policy
Effective Date: 09-09-2025
At Cool Riders Pvt. Ltd., we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or shop on our website.
1. About Us
Cool Riders Pvt. Ltd. is engaged in providing air conditioning, HVAC, cooling, ventilation, and related services and products. We aim to deliver reliable service and a seamless customer experience through our online platform.
Office Address:
No. 211, First Floor, Munireddy Complex,
Begur, Maruthi Layout, Hongasandra,
Bengaluru, Karnataka – 560114, India.
Contact Details:
Phone: +91 99 459 03 445
Email: raju@coolriders.in
2. Information We Collect
We collect personal information to process orders, provide services, and improve our offerings. This may include:
Personal Details: Name, email address, phone number, billing and service addresses.
Payment Information: Payment details processed securely through third-party payment gateways. We do not store credit or debit card details.
Order & Service Information: Purchase history, service requests, and preferences.
Technical Information: IP address, browser type, device information, operating system.
Cookies & Tracking Technologies: Used to improve website performance, analyze usage, and enhance user experience.
3. How We Use Your Information
Your information may be used for the following purposes:
To process orders, payments, and service requests.
To communicate with you regarding orders, services, updates, and offers.
To personalize your experience and recommend relevant products or services.
To improve our website, operations, and customer support.
To comply with legal obligations and prevent fraudulent activities.
We do not sell or rent your personal information to third parties.
4. Data Sharing and Third Parties
We may share your information with trusted third parties only for legitimate business purposes, including:
Payment Gateways: To securely process payments.
Service & Delivery Partners: To fulfill service requests or product deliveries.
Technology Providers: For website hosting, analytics, and customer support.
Legal Authorities: When required by law or legal process.
All third-party partners are obligated to maintain confidentiality and handle your data securely.
5. Security of Your Information
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption, and payment transactions are handled through PCI-compliant payment gateways.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Cookies Policy
Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and remember user preferences. You can manage or disable cookies through your browser settings, but doing so may affect certain website features.
7. Your Rights
You have the right to access the personal information we hold about you.
You may request correction, deletion, or restriction of your data.
You may opt out of marketing communications at any time.
You may withdraw consent where processing is based on your permission.
To exercise any of these rights, please contact us at raju@coolriders.in.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Privacy Policy
Cool Riders Pvt. Ltd. may update this Privacy Policy periodically to reflect changes in business practices or legal requirements. We encourage users to review this page from time to time. Continued use of the website indicates acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Cool Riders Pvt. Ltd.
No. 211, First Floor, Munireddy Complex,
Begur, Maruthi Layout, Hongasandra,
Bengaluru, Karnataka – 560114
Phone: +91 99 459 03 445
Email: raju@coolriders.in